Your goal is to manage and help optimize your client’s technology by offering them customizable solutions and our job is to provide you with the tools and support you need to add texting to that suite of offerings.
Whether you would like to text-enable your existing help desk to manage incoming service requests or if you would like to give your clients the option to text enable their existing lines, this solution fills any gaps in communication.
By simultaneously allowing clients to call and text your main business line, you are decreasing wait hold times while increasing customer satisfaction. Give your clients customizable solutions that fit their unique business needs with this standalone system. Our native iOS and Android mobile application operates independently from the network and ensures connectivity, even during downtime.
Features
Inbox
Manage incoming and outgoing text messages seamlessly through our intuitive interface.
Notifications
On the go or at the office, receive notifications through the desktop or mobile app.
Contact Management
Bulk upload of entire contact lists allows for a quick and painless upload of existing customers.
Tags
Segment and organize your lists by using tags. Send a text blast to a specific group of people.
Customizable Templates
Create reusable and customizable templates to decrease response time.
Text Blast
Send promotions, surveys, and notifications to your entire contact list with our one-to-many text blast feature.
Auto Reply
Assign keywords for auto-replies to automate responses to commonly asked questions.
Reminders
Schedule reminders up to a year in advance and reschedule in real-time.
Reports
Gain insight into how your clients are utilizing this software, credit usage, and purchase history.
Mobile Apps
Receive messages on the go with our brandable mobile applications for native iOS and Android devices.
Archives
All messages sent will be archived and searchable to comply with regulations.
API
Our API, software systems, and servers merge effortlessly, ensuring quality results.
Of consumers have a positive impression of companies that offer texting
Of consumers prefer texting over email or phone to communicate with businesses
Of customer report frustration when calling customer services
Of text messages are opened compares to 20% open rate of emails
