Virtual Offices

Whether you supply your customers with their business lines and toll-free numbers or not, offer them the option to text from their existing line. Your clients invest in that number on their websites and advertisements so why not give them the ability to text enable it?

By partnering with SMS Factory you will be able to give your clients the freedom and flexibility to manage incoming and outgoing messages either at the office or on the go through a desktop or our brandable mobile app.

Success is making sure that your clients are using the latest and greatest technologies to ensure a connection with their customers.

Features

Inbox

Manage incoming and outgoing text messages seamlessly through our intuitive interface.

Notifications

On the go or at the office, receive notifications through the desktop or mobile app.

Contact Management

Bulk upload of entire contact lists allows for a quick and painless upload of existing customers.

Tags

Segment and organize your lists by using tags. Send a text blast to a specific group of people.

Customizable Templates

Create reusable and customizable templates to decrease response time.

Text Blast

Send promotions, surveys, and notifications to your entire contact list with our one-to-many text blast feature.

Auto Reply

Assign keywords for auto-replies to automate responses to commonly asked questions.

Reminders

Schedule reminders up to a year in advance and reschedule in real-time.

Reports

Gain insight into how your clients are utilizing this software, credit usage, and purchase history.

Mobile Apps

Receive messages on the go with our brandable mobile applications for native iOS and Android devices.

Archives

All messages sent will be archived and searchable to comply with regulations.

API

Our API, software systems, and servers merge effortlessly, ensuring quality results.

%

Of consumers have a positive impression of companies that offer texting

%

Of consumers prefer texting over email or phone to communicate with businesses

%

Of customer report frustration when calling customer services

%

Of text messages are opened compares to 20% open rate of emails

Download Infographic

Learn how your clients can benefit from business texting and discover some interesting facts you probably didn’t know!

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