Whether you supply your customers with their business lines and toll-free numbers or not, offer them the option to text from their existing line. Your clients invest in that number on their websites and advertisements so why not give them the ability to text enable it?
By partnering with SMS Factory you will be able to give your clients the freedom and flexibility to manage incoming and outgoing messages either at the office or on the go through a desktop or our brandable mobile app.
Success is making sure that your clients are using the latest and greatest technologies to ensure a connection with their customers.
Features
Inbox
Manage incoming and outgoing text messages seamlessly through our intuitive interface.
Notifications
On the go or at the office, receive notifications through the desktop or mobile app.
Contact Management
Bulk upload of entire contact lists allows for a quick and painless upload of existing customers.
Tags
Segment and organize your lists by using tags. Send a text blast to a specific group of people.
Customizable Templates
Create reusable and customizable templates to decrease response time.
Text Blast
Send promotions, surveys, and notifications to your entire contact list with our one-to-many text blast feature.
Auto Reply
Assign keywords for auto-replies to automate responses to commonly asked questions.
Reminders
Schedule reminders up to a year in advance and reschedule in real-time.
Reports
Gain insight into how your clients are utilizing this software, credit usage, and purchase history.
Mobile Apps
Receive messages on the go with our brandable mobile applications for native iOS and Android devices.
Archives
All messages sent will be archived and searchable to comply with regulations.
API
Our API, software systems, and servers merge effortlessly, ensuring quality results.
Of consumers have a positive impression of companies that offer texting
Of consumers prefer texting over email or phone to communicate with businesses
Of customer report frustration when calling customer services
Of text messages are opened compares to 20% open rate of emails
